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Here are some frequently asked questions regarding
estimates, insurance companies, and collision repair.
Q: How much does an estimate cost
and how do I get one?
A: Apple Valley Collision offers
free estimates from 7:00 am to 4:45 pm M-F and by appointment on Saturdays.
Q: Can I get an estimate over the
phone?
A: No. In order to write a proper estimate, our estimators must see
damaged areas on site and in person. Many times there is damage that can not
be seen with out a through visual inspection.
Q: What if the insurance company's
estimate is lower than your estimate -- do I owe the difference? Will my
vehicle still be repaired properly?
A: No, you are not required to pay
the difference. Yes, your vehicle will be repaired properly despite variance in
estimates.
Q: Why is my insurance company's
estimate different?
A: The main cause for estimate
variance is due to different hourly labor rates between the insurance company
and repair shop.
Q: Can you use the estimate my
insurance company wrote for me?
A: Yes, we can work from any insurance
company estimate.
Q: How long does an estimate take?
A: Estimates usually take
approximately 15 minutes. Vehicles that have an extensive amount of damage
may require slightly more time for proper estimation of damage.
Q: How long will you need my
vehicle?
A: Repair times vary depending on
type and amount of damage a vehicle has sustained. Upon estimation of
damage, our trained and certified estimators can give an approximate time frame
for repair.
Q: What is your warranty?
A: Apple Valley Collision offers a
life time warranty for as long as you own your vehicle.
Q: What about your color match?
A: Our color is 100% guaranteed to
match the original paint color of your vehicle.
Q: Do you offer loaner cars?
A: We do not offer loaner cars.
Please click here
for rental car information.
Q: Who do I pay my deductible to?
A: Deductibles can be paid directly
at our shop.
Q: Can I pay my deductible with my
credit card?
A: Yes, Apple Valley Collision
honors Visa, MasterCard, and American Express
Q: Can you tow my vehicle if it is
not drivable?
A: Yes, please click
here for towing
information.
Q: Who pays my towing bill?
A: Apple Valley Collision will pay
the bill up front and then bill the insurance company that is responsible for
towing charges.
Q: Can I drop my vehicle off prior
to my appointment?
A: Yes, we have a key drop located
on north side of building to the left of the office doors.
Q: Where should I park my vehicle
when I leave it for repairs?
A: Parking is available on the north
and west sides of the building. Please be sure to remove valuables and
lock your vehicle.
Q: What is paintless dent removal?
A: Using specialized training and
equipment, dents (such as hail and small door dings) can be removed keeping your
vehicle's original paint intact.
Q: What type of parts are used to
repair my vehicle?
A: Apple Valley Collision uses only
original equipment manufacturer (OEM) parts unless otherwise specified by the
owner. Please note we also use some recycled OEM parts as well. |
