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Here
are some frequently asked questions regarding estimates, insurance
companies, and collision repair.
Q:
How much does an estimate cost and how do I get one?
A:
Apple Valley Collision offers free estimates from 7:00 am to 4:45
pm Monday - Friday.
Q:
Can I get an estimate over the phone?
A: No. In order to write a proper estimate, our estimators
must see damaged areas on site and in person. Many times
there is damage that can not be seen with out a through visual
inspection.
Q:
What if the insurance company's estimate is lower than your
estimate -- do I owe the difference? Will my vehicle still
be repaired properly?
A:
No, you are not required to pay the difference. Yes,
your vehicle will be repaired properly despite variance in estimates.
Q: Why
is my insurance company's estimate different?
A:
The main cause for estimate variance is due to different hourly
labor rates between the insurance company and repair shop.
Q:
Can you use the estimate my insurance company wrote for me?
A:
Yes, we can work from any insurance company estimate.
Q:
How long does an estimate take?
A:
Estimates usually take approximately 15 minutes. Vehicles
that have an extensive amount of damage may require slightly more
time for proper estimation of damage.
Q:
How long will you need my vehicle?
A:
Repair times vary depending on type and amount of damage a vehicle
has sustained. Upon estimation of damage, our trained and
certified estimators can give an approximate time frame for repair.
Q: What is
your warranty?
A:
Apple Valley Collision offers a life time warranty for as
long as you own your vehicle.
Q:
What about your color match?
A:
Our color is 100% guaranteed to match the original paint color
of your vehicle.
Q:
Do you offer loaner cars?
A:
We do not offer loaner cars. Please click here
for rental car information.
Q:
Who do I pay my deductible to?
A:
Deductibles can be paid directly at our shop.
Q:
Can I pay my deductible with my credit card?
A:
Yes, Apple Valley Collision honors Visa, MasterCard, and
American Express
Q:
Can you tow my vehicle if it is not drivable?
A:
Yes, please click here
for towing information.
Q:
Who pays my towing bill?
A:
Apple Valley Collision will pay the bill up front and then
bill the insurance company that is responsible for towing charges.
Q:
Can I drop my vehicle off prior to my appointment?
A:
Yes, we have a key drop located on north side of building
to the left of the office doors.
Q:
Where should I park my vehicle when I leave it for repairs?
A:
Parking is available on the north and west sides of the
building. Please be sure to remove valuables and lock
your vehicle.
Q:
What is paintless dent removal?
A:
Using specialized training and equipment, dents (such as
hail and small door dings) can be removed keeping your vehicle's
original paint intact.
Q:
What type of parts are used to repair my vehicle?
A:
Apple Valley Collision uses only original equipment manufacturer
(OEM) parts unless otherwise specified by the owner. Please
note we also use some recycled OEM parts as well.
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